Shipping and Returns

UNGEX offers shipping from Australia (via Australia Post) to anywhere in the world however, shipping services by other courier companies (FedEx, DHL, UPS etc.) will be possible per your request and at your own cost and risk.

Please check with your own courier companies or simply email to sales@ungexnz.com to get an estimate on shipping before checkout. Please note that these services are not eligible for free shipping when you Buy Demodex treatmentDispatch of your order will be within reasonable time of your payment being cleared and presented in our bank account.You will be notified once dispatch has occurred. All products, unless requested otherwise will be sent via Australia Post.

* Your order may be subject to import duties and taxes, which are levied once your order reaches your port/country. UNGEX Pty Ltd does not collect these duties and taxes. If you incur these additional charges, they must be rendered prior to your order clearing customs. You may be contacted by the freight forwarder prior to delivery.

* Shipping zones are at the discretion of postal service, and some addresses may be subject to non-shipping zones

*The estimated delivery times stated are advised by Australia Post or other courier companies, are not binding on UNGEX Pty Ltd.

* UNGEX Pty Ltd will not provide online sale to Malaysia and Singapore. If you wish to purchase Demodex Mites Treatment within these countries please contact us at info@ungex.com and we will provide you with the necessary details for contact.

 

Replacement, Refunds and Returns Policy

You should expect to receive your replacement, refund within four weeks of the time we receive the returned products in a full condition that was sent to you, however, in many cases you will receive a replacement, refund more quickly. This time period excludes the transit time for us to receive your return from the shipment company.

Any other issues about return payment will be done according to the bank’s transaction’s terms and conditions. Therefore, we should refuse any responsibility for refunding the payment if it has happened due to the bank’s policy and/or terms and conditions. We will follow the bank’s policies and terms in this situation.