Hair & Skin Problems -Fashion Quarterly

Frequently Asked Questions (FAQ)

What are Demodex mites?
Demodex mites are microscopic parasites that feed off the oils, hormones, and fluids that are present around human hair follicles

Where can Demodex mites be found?

Mites can be found in the hair follicles and sebaceous glands on humans. They become most active at night, in the dark.

What do Demodex mites look like?

They are invisible to the eye unless aided by a microscope. The adult Demodex mite is around 0.3 mm in length. They have semi-transparent elongated bodies with 8 short segmented legs. At night they can walk on the skin at a speed of 8 to 16 cm an hour.

Are Demodex mites the same as head lice?
No, mites are different to head lice. Mites are parasites that live inside hair follicles and feed off of the oils they produce. Lice are larger, and can be seen by the naked eye. They live on top of the human scalp, and feed exclusively on blood.

How to know if I have Demodex mites?

Mites are very common in humans of all ages. Those affected usually have tell-tale symptoms such as: loss of hair and hair thinning, aging skin, enlarged pores, facial redness and discoloration, acne and itching.

Do mites eat coconut oil?

No, Coconut oil is one of the few oils mites do not consume. Making it a rich, nourishing ingredient, only you should enjoy.

I lose hair in the shower when I brush, is this normal?
It can be normal if it’s just a limited number, however hair is weaker when wet, so brushing wet hair can cause breakage and cause your hair to weaken, which could contribute to hair loss.


Can dandruff be a sign of mites?

Demodex mites living in the hair follicles leave waste and their decomposing bodies behind. This can cause a build-up of bacteria and germs and then lead to dandruff. Mites will come out of the hair follicles only to walk and mate on top of the scalp, this causes itching when their tiny claws scuff the surface of the scalp, and excessive scratching can contribute to dandruff as well.

Are mites causing my rosacea?
It’s possible. Mites can be linked to rosacea in some people. People affected with mite-related rosacea will often have weakened immune systems either from autoimmune deficiencies or something in their lifestyle which could be causing the mites to overpopulate in the skin.

My eyes are always inflamed and sticky around the lashes. Could this mean I have mites in my eyelashes?
Yes it’s possible, as a mite infestation in the eyelash follicles can lead to blepharitis. Blepharitis is a condition that causes inflammation of the eyelids, eye discharge, a dry gritty sensation in the eyes and general itching/discomfort. If you are experiencing more than two of these symptoms it is very possible to have an eyelash mite infestation.


Is there a way that a child can have a mite infestation if they have a weakened immune system?
Yes, although children usually do not get Demodex mite infestations, there have been cases recorded of children with mites and infections caused by mites. In recorded cases of children with mites, they have also had diseases or conditions affecting the immune system.

How do I treat mite infestation?
By using Ungex’s hair mites treatment for hair & skin problems. Products can be brought from our online store here and you will be given a detailed method of application that we call a care plan. Products can be used from the comfort of your own home.

How long will my Care Plan take?
Times may vary, depending on the individual and severity of condition.

Where do I find an Ungex endorsed salon?

If you live in Malaysia or Singapore, you can visit one of our Ungex trained professionals, for a full list of our agents click here or call 1300221880.

Can I get Ungex products outside of Malaysia and Singapore?

Of course, you can buy EKA1 right here on the website, just click here to get started!

Do UNGEX products contain Tea Tree Oil?
Yes they do. Small amounts of Tea Tree Oil together with some other natural and herbal ingredients are essential in helping to eliminate mites. 

Do UNGEX products contain Sodium Laureth Sulphate?

No. UNGEX uses no harmful chemicals in our Herbal-Solution and there are no side effects. Our products are SLS FREE, SLES FREE.

Can UNGEX products remove head lice as well?
Yes. Although UNGEX products are designed to help reduce hair mites, they can also help to kill head lice on top of the scalp.

I have very thick, curly hair. Will I be able to use UNGEX products?
UNGEX products are safe for all hair types, as well as all ages.


I think I have mites on my body as well as hair Do UNGEX have any products for the skin and body?
UNGEX carries products targeted for the hair and scalp at present. However our existing products can help control the density of mites on other parts of your body as well. By the way our production for face and body mites solution will be done shortly.


Does UNGEX offer a payment plan?
Yes. UNGEX does provide a payment plan, simply click here or contact our staff through the online chat to learn more.


Are there testimonies of people who have had success with your products?
Of course! Our products have been sold since 2011 in Malaysia, Singapore, and other countries as well. With no complaints of any ill effects and all customers satisfied.

Does Ungex have a product that can be used on pillows, bedding, or towels?
Yes! Ungex is the only company in Australia that has a product that helps target mites on furniture and bedding, it’s called Pro-D’modex Treatment (PDT) and it was this invention that received the best invention award in 2012. Click here to view it.

Are Ungex products safe for animals?
Yes. All Ungex products are safe for animals and can even help eliminate pet mites as well as mites on humans. However, though these products are safe for animals, they are originally formulated for human use.

Will everyone in the household have to use Ungex products to ensure no one in the family will be infested?
Yes. Mites are transferrable from person to person, so if one of the family has them, more family members usually will have them too. The best way to ensure the prevention of mite infestation is to use Ungex products just once a week with the proper method for prevention.